All the items we sell are in new and unworn condition. Therefore, within 30 days of delivery, you have three options in place for Regular Priced Items:
- Receive a Store Credit. Credits do not expire and you may apply it towards future purchases at any time. We will issue you a credit as soon as we receive the piece in the same condition it was sent out in. As an added incentive we will give you a credit of 110% of your original purchase value. Please note if a credit is given for a return, the next purchase using that store credit is considered final sale.
- Refund to original payment method with a 10% restocking fee. Every item returned is carefully received, examined, and shipped back to our vendors with significant time and costs involved.
- Exchange your purchase for an item of equal or lesser value. Coupon codes, promotions or gift certificates received are non-transferable to the new exchange order. Only one exchange per order is permitted.
Once the item is received in our facility, allow up to 2-3 business days for an email confirmation of the refund status or credit / exchange process.
We ONLY provide a credit on Promotional, Sales, Clearance items.
We do NOT provide refunds On:
- Clearance Items
- Discounted Sales
- Free Gift Promotions
If you would like to return your piece that you purchased during a sale or promotion, you may choose this option:
Equal Purchase Value in Store Credit - Your credit can be used for future orders at your discretion.
Promotional items of a product being returned, must also be sent back; otherwise retail value will be charged.
Please choose carefully as any orders using store credit / exchange /gift card will be classified as a final sale (no returns).
Products Eligible for Return Must Be:
- Returned within 30 calendar days of original delivery date.
- Wigs, Hair Additions (Toppers) in original factory condition
- Unworn, no brushing and scent free of tobacco smoke, food odors, etc.
- Unaltered (NO change in Factory Parting)
- Tags attached (NOT Removed and Reattached)
- In its original box, wrapping, net, etc.
Products NOT Eligible for Return:
- Extensions, Pony's, Buns, Bangs (due to the nature of the product)
- Clearance / Discontinued Items (FINAL SALE)
- Care and Accessory Products, Liquids, Stands, etc.
- Costume Wigs / Fantasy Colour Wigs (FINAL SALE)
Please Note: We take internal quality controls very seriously and inspect every wig that is returned. Once we receive your return, please allow two to three business days to process the return. An exchange/credit will not be issued if any of the above is observed. From time to time, Chiquel may refuse a return request if we find evidence of fraud, return abuse, or other manipulative behavior that entitles Chiquel to a corresponding counterclaim.